100% Satisfaction Policy

100% Satisfaction Policy:

We want all of our customers to be 100% satisfied with every product that they purchase from My Catholic Gifts. We guarantee the quality and workmanship of every item. If for any reason you are not 100% satisfied with your order, please return it to us within 30 days of delivery for an exchange or refund. Items that are custom, personalized, or made-to-order cannot be returned or exchanged unless an error was made on our end.

 

To return merchandise, please log in to your account and locate the order that you wish to return. From there, you will see on the right hand side a link to return. Fill out and submit the form and that will start the return process. All merchandise must be new and unopened and returned within 30 days of delivery for a full refund. All returned items must be in their original packaging and in the condition in which they were received.

 

Personalized Items: We guarantee our workmanship completely and that your gift will be personalized as you ordered it. Please double-check all names, dates, and spelling before placing your order. Personalized orders cannot be canceled and are not returnable unless damaged or defective or if there is an error in our workmanship.

 

Orders Returned After 30 Days: Orders that were delivered more than 30 days ago may not be eligible for return. Please contact our Customer Service department and we will determine whether or not you are eligible for a refund.

 

How to send us your return:

Pack the items in their securely in their original packaging along with the packing slip and return code.

 

Mail it to:

My Catholic Gifts

117 S. Hollywood Blvd.

Steubenville, OH 43952


You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).